Privacy Policy | Tree Traction

1. Information We Collect

We collect information you provide directly to us, including your name, email address, phone number, business name, service area, and mailing address when you sign up for our services, request a strategy call, or contact us. We also collect usage data when you interact with our website, including IP address, browser type, pages visited, and referring URLs.

2. How We Use Your Information

We use the information we collect to provide and improve our direct mail marketing services, communicate with you about your campaigns and account, send campaign performance reports and optimization recommendations, process payments and manage your account, respond to your inquiries and support requests, and improve our website and services.

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our business (such as payment processors and printing partners), but only to the extent necessary for them to perform their services. We may also disclose information when required by law or to protect the rights, property, or safety of Tree Traction, our clients, or others.

4. Data Ownership

Campaign data, call tracking data, route-level performance data, and phone numbers generated through our services belong to you, the client. You retain full ownership of this data at all times, including after termination of service. Phone numbers can be ported to any carrier of your choice for $1.25 each.

5. Cookies

Our website uses cookies and similar tracking technologies to improve your browsing experience, analyze site traffic, and understand how visitors interact with our site. You can control cookies through your browser settings. Disabling cookies may limit some functionality of our website.

6. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. After account termination, we retain certain data as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. Campaign performance data is available to you for export at any time.

8. Your Rights

You have the right to access, correct, or delete your personal information. You may request a copy of the data we hold about you, ask us to update inaccurate information, or request deletion of your data (subject to legal retention requirements). To exercise these rights, contact us at support@treetraction.com.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact

For questions about this Privacy Policy, contact us at support@treetraction.com.